Frequently Asked Questions

Where are you located; what are your hours?   We have two locations.  Our Hayward location is 8 miles north of Hayward, Wisconsin at 13679W Thannum Fire Lane, Hayward, WI 54843.  Our second is location is at 43555 US Highway 63, Cable, WI 54821 at the corner of US Hwy 63 & Bayfield County Road M.  Both locations are open 9am to 7pm 7 days a week (we are closed on Thanksgiving, Christmas & Easter but otherwise are generally otherwise open.  Our telephone number 888-851-5658.

What does Runamuk do?  We sell, service and rent powersports and marine equipment such as docks and lifts, trailers, jet skis, pontoon and fishing boats, snowmobiles, ATVs, and UTVs.  We also provide seasonal indoor and outdoor boat storage, winterization, recover (towing) and insurance estimates,

Do you rent, service and sell the same items at both your locations?  Yes.

What’s your reservation, cancellation, security deposit, policies?  In order to reserve you must book online (on this website) with full payment up front.  Reservations are non-refundable under any circumstances but we will work with you to reschedule for up to a year out.  We require a $1000 per machine security deposit payable via major credit or debit card (no cash) on/or before you take possession of any of our equipment.  Assuming you bring the equipment back on time and in the same shape you received it in (except ordinary wear and tear) we will refund this damage deposit within a few days.

What brands of new equipment do you carry?  Crestliner fishing boats, Harris pontoon boats, Triton Trailers and Shoremaster Docks and lifts.  We also sell and service nearly every make and model of boats, boat engines, PWC’s, snowmobiles, ATVs, UTVs, and trailers.

What sort of equipment can you perform service work on?  Our trained and certified master technicians repair all makes and models of watercraft, docks and lifts, and power sports equipment including Sweetwater, Aquaplane, Hurricane, Shoremaster, Polaris, Can Am, Yamaha, Arctic Cat, Honda, Suzuki, Evinrude, Mariner, Mercury Volvo, Lund, Glastron, Sylvan, TMC, Lowes, Wiers, Bennington, Robalo, Sea Doo, Ski Doo, and just about any other brand out there.  We sell parts (both OEM such as Yamaha, Polaris, Can Am, Sea Doo, etc. and aftermarket) and accessories such as helmets, wear rods, belts, gloves, rain gear, seats, rod holders, fish finders, etc.  Runamuk will also buy and sell all makes and models of pre-owned ATVs, UTVs, boats, personal watercraft, trailers, docks etc. 

We also perform emergency trail-side and lake-side service calls as well as disabled vehicle or craft recovery; Additionally we sell and service Shoremaster Docks and Lifts; provide seasonal dock and lifts installation and removal; winterize and either indoor or outdoor store all types of equipment; can perform service work on all makes and models of docks and lifts.

Are you right on the trails or lake or will I need to trailer?  Both our Cable and Hayward locations are right on major trails. Most people just park their cars and ride right from our shop.  You may trailer equipment elsewhere.  We also offer delivery service.

We are not on a lake but are just a few miles from most major NW lakes such as Nelson, Round, Namakagon, Owen, Diamond, Perry, Cable, Grindstone, Lac Courte O’Reille, Sand, Callahan. Upper & Lower Twin, Eau Claire Chain and the Chippewa Flowage.  We are about 30-40 minutes from the northern parts of Long Lake & Chetek as well as to Lake Superior.  Delivery service is available

 

How old do you need to be to rent or drive?  See below.

 

What’s the difference between an ATV and a UTV?   Besides the fact that you literally sit side-by-side with your passengers, UTVs differ from ATVs in that they have a steering wheel instead of a handle bar, throttle and brake foot pedals instead of handlebar controls, roll cages, roofs and seat belts.   They have function controls that are similar to a car whereas an ATV has controls that are closer to a motorcycle.  UTVs generally make it easier to also communicate with your passenger. If you look at the provided equipment pictures you can see the difference between an ATV and a UTV.

utv

Photo of a 4 person UTV

2 Person Side by Side Polaris RZR 570CC EFI UTV

Photo of a 2 person UTV

ATV mud_cropped #2

Photo of ATV

What are the trails like?   If you are looking for a smooth ride stick to your car and paved roads. The public trail system in the Hayward & Cable, WI areas run nearly completely off-road on winding trails that course through the woods, over frozen lakes (in winter, of course) and sometimes on “fire roads” Not all ATV trails are open to snowmobiles and vise versa.

The trails were cut through the heavy forests of NW Wisconsin. Most sit on or near the northern Continental Divide whereby water flows north ultimately into the Arctic Ocean or to the south into the Gulf of Mexico. 10,000 years ago this part of the country was at the leading edge of a glacier. The glaciers carved the hills, lakes (including the biggest of them all – Lake Superior), and rivers that you find in the surrounding area. As they retreated the glaciers left boulders, stones, rock, rivers, lakes, streams, etc. The result was a “glacial moraine” with undulating (hilly) terrain full of rocks and boulders, wetlands, forest, lakes, rivers, and streams. Much of the soil is clay and rock while the remaining is sandy.

This means the trails are rocky, sandy, bumpy, un-level, unpredictable, can be icy, slippery, and hilly. Most of them are “curvy” as they snake through the woods. Trees line most of the trails. Trails can be narrow but are authorized for two-way traffic.  During wet, warmer-season weather there can be a lot of mud.

Aside from being on a glacial moraine and surrounded by large thick forests, not far from Runamuk two tectonic plates collide creating near-mountainous terrain with stunning valleys, vistas, peaks, draws and spurs.  Just to the east there are even beautiful waterfalls created by our geologically diverse area.  Add to that the fact that the area is teeming with wildlife such as black bears, wolves, bobcat, deer, eagles, osprey, fishers, fox, porcupine, otters, etc. and you get a truly stunning landscape best experienced from the trails. 

In the part of northern Wisconsin we are in there is over a 1000 miles of trails.  While some trails connect to others via fire-roads, the trails generally punch through the forests.   As mentioned, the trails are generally windy and up and down.  There are very few “straight away’s” although in the winter many snowmobile trails dart across the frozen lakes for miles at a time.

There are many businesses that support the ATV and snowmobile infrastructure.  The area is loaded with trail-side, easy-to-get-to resorts, restaurants, gasoline stations, cabins, motels, etc.  In many instances you can park your car for the whole week and do your entire exploring, eating, etc., right from your machine. 

What’s it like to navigate the trail system or follow the map? The trail system is reasonably marked as far as off road systems go. Study trail maps, including icons and legends, before you leave. We’ll provide you with a trail map and some fairly, detailed, written suggested routes.  We’ll also take the time to review the map and routes with youThere are trail numbers posted along the trails that correspond to trail numbers on the map. Trail intersections and junctions are usually marked with a number on the map and corresponding signs at the intersection itself.   However vegetation overgrowth, storm damage, etc., may dislodge or obscure signage.

Most people can read the trail maps and find their way around with minimal difficulties. Some find it more challenging and may miss trail intersections or junctions, etc.  

Trails are “two way” traffic and may contain not only other power sports equipment but also cars, trucks, mountain bikers, hikers, cross-country skiers, trail grooming tractors and logging equipment. Use your own good judgment in terms of “blind spots” or reduced visibility situations. Expect the unexpected.   Trees falls down and trails “rut out”.

We recommend GPS’s (which we rent), compasses and other such navigation aids to augment your travels – especially determining the “cardinal” directions of north, south, east and west. Often times you can use smart phones and programs such as Map Quest to determine where you are.  

 

Do you offer any sort of insurance on rental equipment?  Not in any way.  Contact your insurance company to determine what coverage you might have. That means if any of our equipment is damaged while in your care and custody you are responsible.  Be sure and review our terms and conditions of use and service agreement.  

 

Can you deliver rental equipment or pickup/deliver ?  Yes, we can deliver all the equipment we rent.  We also rent trailers.

 

 

Is there a damage deposit requirement?…Yes, there’s a security deposit of $1000/machine or watercraft This deposit must be made via credit card and will be charged at the time you come to pickup your rental.  So long as you bring the equipment back on-time and in good shape (as described in our rental agreement) we will refund the deposit within a few business days. The deposit will show up as a pending.  Be sure and read our terms and conditions fully before renting from us.

 

How do I reserve a piece of rental equipment?  Advance reservations are highly recommended. We recommend you book online by following the large orange button at the top of our home page that says “Rentals-Rates and Availability”.  You can also call us at 715-634-0656 if you need assistance with your reservation.  We’re open 9am-7pm, 7 days per year.

 

Who can operate or rent your equipment?  Are there “age restrictions”?   The State of Wisconsin has the following requirements:  Operators born on/after Jan 1, 1988 require a valid state-issued ATV operator’s license to operate an ATV; operators born on/after Jan 1, 1985  require a snowmobile operator’s license and operators born on/after January 1, 1992 require a watercraft license.  If you were born before those dates you are not required to have the respective operators’ licenses.  Visit DNR.wi.gov for more details.  

There are generally on-line safety education courses offered through the WI DNR which you can enroll in.   The courses take a few hours which does not have to be completed all at once.  After you complete these online courses you will take an on-line test.  If you pass you can print out a temporary operator’s license.  The courses are free but it does cost to take a license.  Once more, visit DNR.wi.gov. 

Aside from the State requirements Runamuk requires that you be 16 years of age or older and possess a valid automobile driver’s license to operate any of our equipment.  Minors must be accompanied by their parent or legal guardian. 

Anyone 18 or older who possesses a valid credit card with sufficient credit limit to cover the expense and deposit and who is prepared to assume full liability for the operation of the machine or boat can rent. A renter does not have to operate or be a passenger but they still assume full liability. Anyone who rents, operates or is a passenger on any of our machines or boats is considered a voluntary participant in the rental and assumes full joint and several liability. Passengers & renters assume the same liability as operators.

 

HOW SHOULD I DRESS? WHAT SHOULD I BRING ATVING or SNOWMOBILING?  Often, we find that so long as you dress appropriately, generally in layers, for the time of the year plus have a wind/waterproof outerwear and footwear you should be reasonably comfortable. We suggest you go to the National Weather Service website to determine the expected conditions for your ride.

When ATVing you will likely get dirty from trail dust, mud, etc., so only wear clothes and bring items that can tolerate such conditions. If the weather or other conditions dictate, you may have to cut your excursion short, postpone or reschedule it. This is fairly rare, however. In summer, bugs are usually not a problem since you are always on the move. If you stop for a break, though, the bugs may bother you.  In the warmer months we strongly advise you wear sun-screen to cover unprotected areas. Bring water and a snack or two for both cold and warm-weather riding.

Keep valuables at home but plan on bringing photo ID, medical insurance or other insurance cards, licenses, and some cash for stops at restaurants. If you must bring a phone switch it off or put in airplane mode before you head out as the coverage is spotty and the roaming will kill your battery.  Put all valuables in a watertight bag within a zippered coat pocket. Bring a rag and/or wet-wipes to clean off with.

Air and water infiltration in cool or cold weather are often the main concerns. In cold weather you may want to wear mittens versus gloves; wool socks in addition to your warm boots; snow or rain bibs versus snow or rain pants; lower wearing (riding) jackets with high collars; dressing in layers. Many guests who experience discomfort rely solely on the fact that the ski wear they wore on their last ski vacation or rain gear from their last fishing trips will work. Often times it will but often it will not. Sledding or hiking apparel is not necessarily appropriate for snowmobiling or ATVing.

 

Do I have to worry about carrying fuel or re-fueling adding oil?    ATVs and snowmobiles have a range of around 100 miles.  It’s uncommon (but not impossible) in an 8 hour day (figure about 6-7 hours on the machine and 1 to 2 hours taking breaks) to exceed that range.  Thus if you are going out for 8 hours or less you likely wont have to worry about refueling.  The machines have fuel gauges and generally “low fuel” indicators.  If you think you are low on fuel you may also want to do a visual check of the fuel in your tank.  There are many places along the trail and waterways where you can purchase fuel.  These are typically well-marked on the trail map.   For example, Runamuk sells fuel (91 octane, ethanol free fuel).

Unless the oil warning light goes on while operating a snowmobile, boat or ATV you should not need to add any oil. If a light DOES go on do NOT continue to run/operate the machine. Pull over in a safe area, check your oil level and add appropriately or call Runamuk at 715-634-0656 to determine what to do.