There are NO refunds unless PARTICIPANTS purchased, at the time they made their reservation, RUNAMUK’s "Trip Interruption Plan" otherwise there will be no cash or credit card refunds whatsoever.
We are located at 13679 W Thannum Fire Lane, Hayward, WI 54843 - halfway between Hayward & Cable, WI right off US Hwy 63. All equipment may be picked up there. If you intend to pick the watercraft yourself you may do so anytime on or after 10:00 AM on the day your reservation starts. You will need a suitable vehicle with a 2" ball and 4 pin flat wiring harness.
Adult sized vest-type life jackets; a throwable floatation device, and current watercraft registration.
Popular options include delivery and pickup service, towables (tubes), prepaid fuel, trip interruption plan, etc.
Drivers license and DNR watercraft operator's license (as required - visit dnr.wi.gov); sunscreen, fishing licenses, towels, bug spray, towables, etc. If you have any youths please bring a life jacket designed for their particular size(s).
If you are making your own delivery and pickup: use a suitable size vehicle, 2" ball and flat 4 pin adaptor.
Read the law, our cancellation policy and our agreements BEFORE you rent so you know your responsibilities. All watercraft operators must comply with Wisconsin DNR licensing and operating requirements. Visit dnr.wi.gov for more information.
We are NOT a school nor do we provide any training, navigating or operating instructions. You are required to show up with sufficient knowledge, skills and capabilities to carefully inspect, operate and navigate the watercraft you are renting. We will review key machine features with you but are not allowed to “instruct”.
In order to reserve a boat, you must pay the entire amount of rental upfront. We have a very strict cancellation policy so read it carefully.
You will receive our boats fully fueled and must return it that way. We suggest our Prepaid Fuel Option because finding fuel on your way back or carrying it in can be a challenge.
We do NOT offer any kind of insurance nor are you in any way insured by us. You assume full liability for damage to rented watercraft & accessories or 3rd parties. Contact your insurance agent regarding coverage. Damaging or destroying our watercraft can be expensive and you will have to pay according to our terms and conditions. Read them carefully before you decide to rent.
We will collect (charge) a $1500 per machine security deposit to cover any incidental expenses or damage costs. Assuming there's no damage or incidentals, your security deposit will be refunded within approximately 10 days. If there IS damage or extra charges we will advise you of the cost and deduct it from security deposits. If the charges exceed the security deposit amount we will require immediate payment of any remaining outstanding balance.
Note: you are expected to return the boat in a similar condition you found it, less ordinary wear and tear. Large scratches or tears, damaged impellers, lost accessories, etc. are not ordinary wear and tear.
You must stow gear back in its original spot and remove any trash or debris, personal life jackets, lotions, etc. Failure to follow these rules will result in an “Excessive Cleaning Fee” of $125.
Unless you selected the prepaid fuel option, all watercraft must be returned fully refueled with 91 octane ethanol free fuel. Otherwise a Refueling Fee plus cost of fuel at $4.99 per gallon will be assessed.